MPL Training Centre Pty Ltd supports a student’s right to express a concern or problem they may be experiencing during the training or assessment process.
All complaints and appeals are recorded, acknowledged and dealt with fairly, efficiently and effectively.
If a student is unsatisfied with the result of their assessment, they should first speak to their Trainer/Assessor. If a student is not satisfied with the outcome, after speaking to their trainer, their concerns are sent directly to the Principal.
If a student has a complaint against the Registered Training Organisation (RTO), its trainers, assessors, a staff member or another student of the RTO, please notify the Principal.
Complaints will be handled according to the Complaints Policy which is available from our office during standard office hours.
If you require a review of decisions, including assessment decisions, we will provide a referral to an appropriate third party where you can seek further assistance.
Appeals will be handled according to the Appeals Policy which is also available from our office during standard office hours.