Refund Policy

All refund requests must be submitted in writing, referencing the relevant invoice number.

1. Processing of Refunds: Refunds will be processed to the payer as specified on the invoice and must be refunded to the account where the payment originated.
2. Cancellation:  Upon payment of refund, your course/workshop will be cancelled.
3. Administration Fee: An administration fee of 25% applies for all cancellations.

Non-Refundable Circumstances

Refunds will not be issued to students/ employers after the first date of commencement in the case for:

• Change in employment status.
• Change of mind outside of the statutory cooling off period.
• Moving Interstate.
• Students who leave their employment or withdraw from the course/module qualification before finishing course/module/qualification.
• Students who have participated in activities of misconduct and have been requested to leave the course before completion.
• Students who forfeit the right to the cooling off period and refund if you enrol within 10 days of class commencement
• Correspondence student who has accessed the Learner Management System within the 10-day cooling off period.

Refundable Circumstances

Refunds will be issued under the following conditions:

• A student/ Employer provides written notice within the 10-day cooling-off period AND has not commenced training, i.e., attended a face-to-face class and/or accessed MPL’s LMS.
• Review of Recognition of Prior Learning (RPL) indicates that the student does not need to undertake the course/part of the course.
• A student notifies MPL before the commencement of the course that they are unable to attend due to extended hospitalization/illness, and/or pregnancy/childbirth (Doctor’s Certificate Required).
• Discretion may be exercised by the Training Manager and/or Chief Executive Officer in all situations if the student can demonstrate that extenuating or significant personal circumstance led to their withdrawal.
• An enrolment in any course or assessment has been cancelled by MPL.

Course Transfer Policy

For instances where a transfer fee applies, the fee is $350.

If you require any assistance or clarification with any of the following requirements, contact MPL Training Centre.

1. Request for Transfers: MPL accepts requests for course date transfers when the student provides notice at least 2 business days prior to the course/workshop commencement. Students may transfer their course date once without incurring additional fees. Further transfers will incur a fee.
2. No-Show Transfers: Students who do not present at their scheduled course or workshop (and do not provide prior notification) may transfer to a later date (fees apply). This is offered on a once-only basis.
3. Mode of Delivery Transfers: Course transfers are available for students wishing to change their delivery mode from Correspondence to Face-to-Face or vice versa (fees apply).
4. Postponement of Training: Students who do not meet the criteria for a refund can postpone their training to a later date. This is offered on a once-only basis.  Notice of at least 2 business days prior to the course/workshop commencement must be provided.  Fees will be held in credit for a maximum of 12 months.
5. Company Transfers: Companies that do not meet the criteria for a refund can postpone their employee’s training to a later date or transfer enrolment to another student. This is offered on a once-only basis. Notice of at least 2 business days prior to the course/workshop commencement must be provided.  Fees will be held in credit for a maximum of 12 months, or enrolment can be transferred to another employee (transfer fee applies).

Cooling Off Period

The RTO protects the rights of the learner including but limited to the Statutory requirements for cooling-off periods.

Students are eligible to cancel their enrolment by placing a formal notice of cancellation in writing to the Training Manager (a letter or email is acceptable) within 10 business days of enrolment confirmation, unless the student has already commenced the training. Please refer to the Refund policy for process on acquiring a refund.