Student Information and Refund Policy
Training and Assessments in Pest Management
About Training with MPL Training Centre Pty Ltd
Training with MPL Training Centre Pty Ltd allows you to gain recognised qualifications in Pest Management. Our trainers and assessors are fully qualified with significant experience in urban pest management. We aim to assist you in achieving your qualifications through training and assessment, or by recognizing your previous experience. MPL Training Centre Pty Ltd is Registered Training Organisation No 91015, fully accredited by NSW Vocational Education and Training Accreditation Board and The Australian National Training Authority. We offer nationally recognised qualifications against all units of competency from the National Pest Management Industry Competency Standards.
Competency
Competency asks you to be able to demonstrate that you have the specific knowledge and skills required for a unit of competency. You can demonstrate skills to an assessor by performing a job under observation, providing documentary evidence such as samples of paperwork, or by oral questioning. It looks at your ability to carry out a specific task safely and effectively with sound background knowledge, rather than just the traditional memory tests. At the assessment you will either be deemed competent in a specific unit, or not yet competent. There is no such thing as a fail. If you are deemed not yet competent you will be advised to do further practice, you may then be reassessed in the areas where you were not yet competent. You do not need to be completely reassessed.
Pest Management Qualifications
The Pest Management Competencies have 2 certificates available. MPL Training Centre Pty Ltd can assess you against each of the certificates or individual units of competency.
Within these qualifications we offer the following courses:-
Statement of Attainment in Pest Management Licensing.
This qualification must be completed within 12 months of your enrolment date. It covers the three units required for licensing in your state or territory.
Statement of Attainment in Termites and Timber pests.
This qualification must be completed within 12 months of your enrolment date. It covers the two units required for timber pest management.
The Certificate III in Asset Maintenance Pest Management Technical
This qualification must be completed within 18 months of your enrolment date. It includes all units required for licensing, termites and timber pest management, as well as other relevant technical units.
The Certificate IV in Asset Maintenance Pest Management
This qualification must be completed within two years of your enrolment date. It includes all technical and business units. This course is for business owners or those aspiring to operate their own business.
National Pest Management Competencies
The following details each individual unit of competency. It also indicates the units you must be competent in, to achieve a formal qualifications.
To achieve licensing you require
PRMPM05B Modify environment to manage Pests
PRMPM06B Apply pesticides to manage pests
PRMPM18B Maintain an equipment and chemical storage area
There may additional requirements for licensing in your state, please contact the following licensing bodies for this information.
Workcover NSW.............................................................................. Phone 02 321 5499
Queensland Health......................................................................... Phone 07 3234 0938
Dept of Human Services Victoria..................................................... Phone 03 9637 4156
To achieve Timber pest accreditation you will require
PRMPM08B Inspect and report on timber pests
PRMPM10B Control timber pests
To achieve licensing for Fumigation you will require
PRMPM06B Apply pesticides to manage pests
PRMPM11B Conduct fumigation
To achieve Certificate III in Asset Maintenance (Pest Management – Technical)
You must demonstrate competency in all 11 core units plus 2 elective units (total of 13 units)
Core Units
PRMPM02B Assess pest management options
PRMPM05B Modify environment to manage Pests
PRMPM06B Apply pesticides to manage pests
PRMPM07B Implement a pest management plan
PRMPM09B Advise client on pest management options
PRMPM17B Repair and maintain service equipment
PRMPM18B Maintain an equipment and chemical storage area
PRMPM26B Select and obtain pest management equipment and materials
PRMPM28B Organise and operate a pest management vehicle
PRMPM43A Prepare and present a pest management submission including quotation
PRMCMN302 A Respond to client inquiries and complaints
Elective Units
PRMPM08B Inspect and report on timber pests
PRMPM10B Control timber pests
PRMPM11B Conduct fumigation
PRMPM19B Organise and monitor pest management operations
PRMPM29B Plan and schedule pest management operations
PRMPM42A Install physical termite barriers
BSBHR402A Recruit and select personnel
BSBSBM407A Manage a small team
BSZ404A Train small groups
To achieve Certificate IV in Asset Maintenance (Pest Management)
You must demonstrate competency in all 15 core units plus 7 elective units (total of 22 units)
Core Units
PRMPM02B Assess pest management options
PRMPM05B Modify environment to manage pests
PRMPM06B Apply pesticides to manage pests
PRMPM07B Implement a pest management plan
PRMPM09B Advise client on pest management options
PRMPM17B Repair and maintain service equipment
PRMPM18B Maintain an equipment and chemical storage area
PRMPM26B Select and obtain pest management equipment and materials
PRMPM27B Manage pest management operations risk
PRMPM28B Organise and operate a pest management vehicle
PRMPM29B Plan and schedule pest management operations
PRMPM43A Prepare and present a pest management submission including quotation
PRMCMN302A Respond to client inquiries and complaints
BSBSBM402A Undertake financial planning
BSBSBM404A Undertake business planning
Elective Units
PRMPM22B Develop and review company policies and procedures
PRMPM35B Manage assets
PRMCMN402A Facilitate effective client relationships
PRMCMN412A Promote innovation and change
BSBHR401A Administer human resource systems
BSBHR402A Recruit and select personnel
BSBSBM403A Promote the business
BSBSBM405A Monitor and manage business operations
BSBSBM406A Manage finances
BSBSBM407A Manage a small team
BSZ404A Train small groups
Assessment
How can you be assessed? To be assessed as competent in a unit you can follow one of 3 paths.
- Full Assessment. This involves a process of on-the-job assessments and documentary evidence to demonstrate your competency.
- Recognition of Current Competency (RCC). This is a simpler process where you can show that you are already competent in a unit of competency by way of your current qualifications and showing samples of your work. The process relies heavily on your presentation of documentary evidence to support your competency. The assessor will review your evidence and where necessary add to it by using other supporting evidence such as oral questioning.
- Recognition of Prior Learning (RPL). If you have completed studies with another institution at an equivalent academic level, you can apply for RPL. This will provide credit for learning and assessments you have already completed, meaning that you need not complete all units of competency.
Will I Need Training? As well as providing assessment, MPL Training Centre Pty Ltd can provide training in all levels of Pest Management. If you are new to the industry and need training to obtain a licensee, want to become a termite specialist, undertake fumigation, better manage your business, or any other reason we provide training in all units of competency.
What Do I Do Next? Decide on the units or certificates that you wish to be trained and or assessed in, then complete the enrolment form. When the enrolment from and payment is returned you will be sent more detailed information on your training and assessment program.
Copyright
All training materials provided are protected by Copyright Laws and international copyright treaties, as well as other intellectual property laws and treaties. The training materials are provided for your usage. They remain the copyright property of MPL Training Centre Pty Ltd at all times. You are granted the following rights.
- Grant of Use. You may use the training materials for the completion of your studies and for on-going reference in your industry operations.
- Description of other Rights and Limitations. You must always acknowledge the copyright ownership of the paperwork by MPL Training Centre Pty Ltd. You must not re-print in part or whole any of the training materials provided without permission from MPL Training Pty Ltd.
- Termination. The use of copyright material will be immediately terminated if you cancel your enrolment. In this case you must immediately cease use of the copyright material.
CODE OF PRACTICE
STATEMENT
MPL Training Centre is committed to integrating Access and Equity principles within all our services that we provide to our clients. All staff recognise the rights of students/clients and provide information, advice and support that is consistent with our Core Business Values and this Code of Practice.
Regardless of cultural background, gender, sexuality, disability or age you have the right to study in an environment that is free from discrimination and harassment and be treated in a fair and considerate manner while you are studying with us.
If, at any time, you feel that we are not abiding by our Code of Practice then report your complaint or grievance to supervisor/trainer or equity officer, or complete our complaints and grievance form. (See attached document)
INFORMATION, ADVICE & SUPPORT SERVICES
We provide and support the following services:
Client selection, enrolment & induction/orientation procedures
Client selection is derived from the outcomes of our learning & assessment strategies. Our enrolment process is documented in our student handbook.
Course information (including content & vocational outcomes)
Specific course brochures and flyers have been developed for all of the courses within our current scope of registration. Student information sheets for each course and its content also support this.
Provision for language, literacy & numeracy assessment
We provide provisions for language, literacy and numeracy assessment on request. We also monitor the needs of our client’s language, literacy and numeracy skills through our induction process, application & enrolment forms, and interviews. If you feel that you have any problems in this area feel free to contact MPL Training Centre on: (02) 4367 8870
Client Support
The support we offer includes (i) RPL assessment; (ii) options in learning; (iii) guidance via pre-course interviews; (vi) training needs analysis; (vii) research facilities; and (viii) information on our web-site
Flexible learning and assessment procedures
Flexible learning and assessment procedures are documented within our Training and assessment kit and form part of our learning and assessment strategies.
Welfare and Guidance Services
We will endeavour to provide welfare and guidance to all students/clients. This includes
- Occupational Health and Safety;
- review of payment schedules when requested
- learning pathways and possible Recognition of Prior Learning & Recognition of Current Competency opportunities,
- provision for special learning needs;
- provision for special cultural and religious needs; and
- provision for special dietary needs.
Appeals, Complaints and Grievance Procedures
We have a documented procedure that covers any appeals, complaints or grievances. Should you have an appeal, complaint or grievance contact the designated person for more detailed information.
Disciplinary Procedure
To ensure all course participants receive equal opportunities and gain the maximum from their time with us, these rules apply to all people that attend any of our sessions. Any person(s) whom displays dysfunctional or disruptive behaviour may be asked to leave the session and/or the course.
Dysfunctional behaviour may include:
- Continuous interruptions to the trainer whilst delivering the course content
- Smoking in non-smoking areas
- Being disrespectful to other participants
- Harassment by using offensive language
- Sexual harassment
- Acting in an unsafe manner that places themselves and others at risk
- Refusing to participate when required in group activities
- Continued absence at required times
Any person who is asked to leave a session or course has the right of appeal through our appeals process.
Staff responsibilities for Access and Equity Issues
At MPL Training Centre, our main objective is to ensure all staff act in accordance with our Code of Practice and all students/clients are made aware of their rights and responsibilities.
Recognition of Prior Learning (RPL) arrangements
All assessment of RPL applications are reviewed by staff who are qualified to conduct the assessment, from time to time, or when deemed necessary, we invite a subject matter expert to be part of our assessment process.
POLICY STATEMENTS
Refund Policy
We will issue refunds when:
- An enrolment in any course or assessment has been cancelled by us
- Student gives us written notice 21 days prior to commencement of a each individual course, qualification, training workshop or “Assessment Only” pathway
- Review of RPL indicates that student does not have to undertake the course/part of the course.
- Student unable to attend due to extended hospitalisation/illness, and/or pregnancy/childbirth. (Doctors Certificate Required)
Cancellation fee:
An administration fee of 20% applies for each cancelled enrolment for each individual student as follows:-
- Cancellation for Course 1. Pest Management Licensing Course, including Units PRMPM05B, PRMPM06B and PRMPM18B.
- Cancellation for Course 2. Timber Pest Management Course, including Units PRMPM08B, PRMPM10B.
- Cancellation for all other individual “assessment only” pathway enrolments, individual training courses, In-house training courses or courses developed to encompass specific units of competency.
We will not issue refunds for:
- Change in students work hours
- Inconvenience of travel to training or assessment
- Moving interstate
- Job change or retrenchment
- Students who leave their employment or withdraw from the course/module qualification before finishing course/module/qualification.
Student Transfer Policy for Classes or Workshops
At the discretion of MPL Training Centre, students who do not meet the criteria for a refund may be able to postpone their training to a later date. This is offered on a once only basis. Alternatively students may also change their enrolment to distance education and complete their course by correspondence. Please contact MPL Training Centre for further details.
Return of Training and Assessment Materials
In the event that training materials have been despatched to the enrolee and the enrolment has been cancelled, the cancelled enrolee must accept full responsibility for the training and/or assessment materials. A refund will only be provided to the cancelled enrolee where the materials are returned to MPL Training Centre Pty Ltd at the expense of the cancelled enrollee. The training materials must be returned in new and unused condition or no refund will be provided.
Refunds are costed as follows:-
Training Course Materials
Units 8 & 10 only: $245.00
Units 5,6 & 18 only: $245.00
Units 6,8 & 10 only: $345.00
Entire Certificate III $660.00
Assessment only Materials
All RCC Kits $95.00
Replacement of Qualification
Where a student requests a replacement qualification due to loss or damage a fee of $25.00 will apply for administration, postage and handling.
Mutual Recognition Policy
We acknowledge and support Mutual Recognition as one of the most important features of the Australian Quality Training Framework. To this end we will accept the credentials issued by any other Registered Training Organisation based in any State/Territory of Australia.
Privacy Policy
We will not disclose any information that we gather about our staff or clients to any third party. We use the information collected only for the services we provide. No staff or client information is shared with another organisation. If staff or client information is required by a third party we will obtain written consent from the relevant staff or client prior to release of any information.
Should staff or clients seek access to their information we have a documented procedure requiring authorisation before this can occur.
MPL Training Centre -
Pest Control Training & Assessment
ABN: 82 110 439 551
Suite 5, 220 The Entrance Road, Erina NSW 2250 Australia
Phone: 02 4367 8870 | Fax: 02 4367 8875 | Mobile: 0401 231 251 | Email:info@mpltraining.com.au
Copyright 2008